means to benefit of a set of rights. Knowing these rights helps us to reduce the risk that something goes wrong and wreck our plans but also to claim them if necessary.
when you buy goods or services, be it online or in a shop, in your home country or in another EU country, you have rights!
The right to receive clear and accurate information
Before making a purchase you have the right to be informed about the main characteristics of the product or service you are going to buy, its price, the payment and delivery conditions, the seller’s identity as well as how to exercise the right of withdrawal (when applicable) and how to contact the seller if need be.
You can return the goods within 14 days and get your money back without giving any reasons or paying additional costs except for the shipping ones if it's foreseen in the contractual terms. However, you are requested to return the goods in the same conditions you got it, so you can check the product without using it.
The seller, unless agreed otherwise, has to deliver the purchased goods no later than 30 days from the order. If the seller failed to deliver you within the agreed time or that one set out by law, you are entitled to cancel the order and get your money back.
If the goods you receive is faulty or different from how it’s advertised you have the rights to have the goods repaired or replaced for free within a reasonable time and without causing you significant inconvenience. If repairing or replacing the goods is impossible or costly for the seller you can get your money back or a price reducing. You have this rights for 2 years, at least.
because of your place of residence or your nationality when purchasing goods or services across borders. You should be able to access every websites in the EU without being re-routed from one country version to another. Likewise, you should be able to place an order at the same conditions and price fixed for buyers residing in the country of the seller.
Whenever you purchase goods and services abroad and have problem with a trader you can try to sort it out turning to the European Consumer Centre (ECC) of your home country. The ECC informs you on your rights and assist you to resolve a complaint against a trader based in another EU country, Norway and in Iceland.
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